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Customer Service & Help Desk


 

How to contact us:

Payment Questions:

Shipping Questions:


Contact Us:

E-Mail

 For questions about our products or questions about an order, please send Customer Service an E-Mail.

Phone

You can call us toll-free at 877-257-7093 between the hours (CST) of 8AM and 6PM (Monday through Friday)

Mailing Address

buylemmon.com, 1912 Tufton Court, Naperville, IL 60564


Payment Questions:

What Types of Payment do you accept?

We accept Visa, Mastercard, Discover, American Express, PayPal and money orders.

How will the charge appear?

The charge will appear on your credit card statement as BUYLEMMONCO.

What is the Billing Address?

The billing address is the address the credit card company or bank mails your statement to. Having this address allows us to verify your identity.

Do you charge sales tax?

We charge sales tax on orders shipping to the state of Illinois. The sales tax charged is 7.25%.

Can I order by phone?

We encourage customers to place their order on-line because it is faster, more convenient, and there is less margin for error. However, if ordering by phone makes you more comfortable, you may order by phone.


Shipping Questions:

How much is shipping and handling?

Shipping and handling is charged at a rate of $4.95 per order plus $2 per item for UPS Ground. Shipping is free for orders of $250 or more. The maximum we charge for shipping and handling is $14.95.

How long will it take for my order to arrive?

We ship orders within 1 business day of order completion. Shipments via UPS Ground take 1-4 days depending on your distance from Chicago.

How can I track my order?

You can find the tracking number in your account area or on your e-mail shipping confirmation. You can track your package at UPS.com.

Do you ship to PO Boxes?

We prefer to ship to street addresses, but if a PO Box is chosen we will ship via a comparable Postal method.

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